Policies & Returns/Exchanges

Shipping Time

Our normal order processing time is 1-2 business days, please allow 3-5 business days for shipping depending on your location within the United States.
International orders can take 7-14 days to deliver after processing time.

Returns & Exchanges

Here at Crystal Luxe Skincare we want our customers to be completely satisfied with their purchases. Your happiness is our biggest priority. Unfortunately, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.

Because of the nature of our products, we can only accept returns for damaged or defective goods. These returns must be made within 7 days of your receipt of the product. 

If you feel you have received a faulty or defective product, please email us at crystalluxeskincare@gmail.com for further instructions.


Please thoroughly read each of our product descriptions and ingredients list before purchasing the product to ensure you are not allergic to any of the ingredients. Crystal Luxe Skincare is not responsible for any skin irritations or allergic reactions as it is your responsibility to ensure our products are safe for your own skin. Thank you!